SHIPPING & RETURNS
Manaaki Mats wants to ensure that you are satisfied with the quality of your purchase.
Our 30 day refund or exchange policy is valid for 30 Days from the date of purchase.
To be eligible for a return, your item must be unused and unactivated in the same condition that you received it.
To complete your return, please provide a copy of your order number along with your name, Address & phone number.
1. Send an email to firstname.lastname@example.org advising your intention to return your item
2. Mail your returned item to: 25 Hinaki Street, Inner Kaiti, Gisborne 4010, New Zealand
ATT: Returns & Refunds
3. Include a copy of your order along with your reason for returning your item
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.
Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 business days.
To return your product, you should mail your product to: 25 Hinaki Street, Inner Kaiti, Gisborne 4010, New Zealand. You will be responsible for paying for your own shipping costs for purchasing and returning your item. Shipping costs will not be refunded.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
MANAAKI MATS LTD
Returns & Exchanges
25 Hinaki Street